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General Discussions => The Lab => Topic started by: lang_dave on October 10, 2006, 06:52:50 PM

Title: Roland parts available in Canada from Roland Canada
Post by: lang_dave on October 10, 2006, 06:52:50 PM
Don't you hate it when someone posts a "sky is falling" thread? I do. And I just did it. Argh again.

Roland Canada took a while to respond, but they have the parts I need for the Roland M-120 line mixer I want to fix and eBay.

I should know better.

Thanks to everyone who offered to help.

Rest of the original thread below.

dave

-----

I just got off the phone with Roland. I was looking for the rare input jacks for a Roland M-120 that I had the misfortune of acquiring a few years back.

The part is $4.00.

Roland refused to ship it to me. They don't deal with Canada. They also refused to ship it to Roland Canada. They don't deal with them either.

When I asked where else I could source the part, the representative on the phone said "I have no idea."

As George Bush said, "Fool me once, shame on... shame on you. Fool me -- you can't get fooled again."

Argh. Frustrating.

What is wrong with people?
Title: Roland parts available in Canada from Roland Canada
Post by: Milkmansound on October 10, 2006, 07:10:21 PM
do you have and friends in the US you can have it sent to?

that is weird - but maybe there is a roland distributer in Canada that can help you out.
Title: re: a-holes
Post by: donnysparks on October 10, 2006, 07:51:09 PM
geez...I'll order it for you and ship it to you if you'd like.  USA or not, I don't see any Roland products in my future...
Title: Roland parts available in Canada from Roland Canada
Post by: NewYorkDave on October 10, 2006, 07:59:27 PM
You did try Roland Canada first, right? I assume you did, but you didn't specify. And if so, they can't get the part from headquarters in Japan?
Title: Roland parts available in Canada from Roland Canada
Post by: 3nity on October 10, 2006, 08:15:01 PM
That's weird...you should call the local store that carries Roland..
I really like some of their keyboards...my first ever was a Roland XP-10....and plan to buy me one over the korgs...
Title: Re: re: a-holes
Post by: MikoKensington on October 10, 2006, 08:44:43 PM
Quote from: "donnysparks"
USA or not, I don't see any Roland products in my future...


Ditto.   :razz:
Title: Roland parts available in Canada from Roland Canada
Post by: dripelectronics on October 10, 2006, 08:51:22 PM
yeah roland blows , just ebayed my fantom x88.
they should snap about the power of softsynths.
or get on the boat.


a 200$ softsynth crushes a 3000$ roland .
they brag about how they have !!32 MEGS OF SOUNDS!!

LOL , im using a 3 gigabyte sampled piano proggy , 32 meg that !

also check  out  cakewalk rapture or albino 3

those two progs smashed the x-series or the sh series.
(the reason i ebayed my fantom)
Title: Roland parts available in Canada from Roland Canada
Post by: Regis on October 10, 2006, 09:07:03 PM
Greetings

Roland is a company wich is streched out thin,
The hard part is finding the good person to talk to.
My guess would be to go to a store wich holds Roland and try to get them to contact a canadian sales representative.

Maybe he wont give a ....
But maybe he will

I used to have his number in my contact cards,
all i have left is the contact for the canadians keyboard specialist, Adrian Marsi
I doubt this is in his job description but maybe he could get you to the good person.

PM
Title: Roland parts available in Canada from Roland Canada
Post by: lang_dave on October 10, 2006, 10:10:23 PM
Thanks, folks.

donnysparks - do you have a Paypal account? I could send you the $$ that way. I appreciate your offer of help. Roland Canada doesn't have a phone number for tech support. I'm waiting on an email response from them. Roland USA didn't think Roland Canada would have the parts.
Title: Roland parts available in Canada from Roland Canada
Post by: adamasd on October 11, 2006, 02:11:10 AM
Non of the Roland offices share parts. I had the same problem about 5 years ago, Roland Canada had the part I needed and they would not ship to the US, or to Roland US. Roland US did not have the part. They have never been much fun to deal with.

adam
Title: Roland parts available in Canada from Roland Canada
Post by: dramadisease on October 11, 2006, 02:52:16 AM
im a roland/boss dealer and i get parts from them all the time.  doesn't suprise me that they would be douches.  

just pm me what you need and an address and ill order it tomorrow, parts usually take about a week - then ill just ship it to you

let me know

-bryan
Title: Roland parts available in Canada from Roland Canada
Post by: donnysparks on October 11, 2006, 09:35:27 AM
Quote from: "lang_dave"
Thanks, folks.

donnysparks - do you have a Paypal account? I could send you the $$ that way. I appreciate your offer of help. Roland Canada doesn't have a phone number for tech support. I'm waiting on an email response from them. Roland USA didn't think Roland Canada would have the parts.


pm'd you.