It was neat to see what he looks like!
Every time I have ordered from them (which is probably 20 transformers scattered around a variety of projects), he has been very helpful. He just gave me a detailed list of tweaks for an la2a build.
If you ask about lead times, he’s straightforward. I’ve had stuff arrive in a week, or 6 or more weeks, but he let me know when I called with my order.