Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
Normal
Some people complain about my Peavey stories, but back last century while I was working there we decided to extend our warranty from 3 years to 5 years for competitive marketing reasons. We did a rigorous review of in-warranty and out of warranty repairs. Long story short, it was a no brainer and we extended the warranty 2 more years with no significant problems. Most failures are "infant" failures and occur relatively soon in a products life. Once they survive infant failure modes, they are usually good for several years if not abused. During the investigation I found one modest analog power amplifier that had higher than expected field failures for that particular SKU's sales volume. It was not on our radar because it was a low volume seller and the service department knew how to fix the few that they saw, so they never complained. I asked the head of analog engineering to review that amp's field failures and he found a minor design flaw, one transistor had a marginal voltage rating. He wrote the engineering change order to use a higher voltage part and those field failures stopped. I'm sure if this was a higher volume SKU, the flaw would have been found sooner (squeaky wheel gets the oil).JR
Some people complain about my Peavey stories, but back last century while I was working there we decided to extend our warranty from 3 years to 5 years for competitive marketing reasons. We did a rigorous review of in-warranty and out of warranty repairs. Long story short, it was a no brainer and we extended the warranty 2 more years with no significant problems. Most failures are "infant" failures and occur relatively soon in a products life. Once they survive infant failure modes, they are usually good for several years if not abused.
During the investigation I found one modest analog power amplifier that had higher than expected field failures for that particular SKU's sales volume. It was not on our radar because it was a low volume seller and the service department knew how to fix the few that they saw, so they never complained. I asked the head of analog engineering to review that amp's field failures and he found a minor design flaw, one transistor had a marginal voltage rating. He wrote the engineering change order to use a higher voltage part and those field failures stopped. I'm sure if this was a higher volume SKU, the flaw would have been found sooner (squeaky wheel gets the oil).
JR
