Mine is already broken. Parasitic noises and capsule that pops when I speak into it.
Did you open it to check what could be wrong? Maybe the connection of the capsule to the circuit board is not good, it can be as simple as that.
You need Torx T8 to remove the 3 screws and slide the basket out carefully not to tear the cables and that's it. You can post photos here. They have replacement capsules for sale just in case.
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