living sounds said:All my gear is connected to these patchbays, and there is no significant hum with the rest of the balanced equipment. Also no hum with the console inputs and returns coming from the same patchbay. Could the problem originate somewhere between the chassis and audio grounds within the console?
Rather than hypothesize a single organic problem, lets consider the task we are trying to accomplish.
Let's ASSume as given, that the feed from the console is clean by itself (perhaps not true but for now lets pretend), when listened to with headphones, "and" the input of the product we are sending signal to is quiet when it's input is shorted (+ to -). If both of these conditions are true then the task is simple to connect the two together without corrupting the signal in transit.
It should be simple enough to feed the external box from a different source, and/or send the console output to a different receiver to determine which interface is corrupting the signal quality.
One brute force fix, which i do not advocate or suggest, is to add a line level transformer. It is literally the easiest part of console design to provide proper differential sends and inputs (simple not cheap), while that doesn't mean they are all done correctly. Even some of my early work was not great. At least with an isolation transformer you can determine how much of your noise floor is the interface, and how much is inside either box.
It is normal to be suspicious of grounds, but kind of like weather we can't eliminate them, so we need to live with them. For proper studio audio interfaces there should be 3 wires. Audio +, audio -, and common or ground. The audio should be completely defined by (+) - (-) and independent of ground noise at either end.
The third interface lead, common or ground should be bonded to chassis ground at both ends, and this ground connection should not cause hum inside either unit. If it does, this is the well reported "pin 1" problem, and evidence that any gear with this problem has faulty internal circuit design, not some external grounding issue.
For rack gear it may be relatively simple to rewire a differential input to correct the pin 1 issue, for a console with tens of I/O more work.
Perhaps pick up a transformer for troubleshooting and determine which gear is the source of your problems. Floating grounds is a bandaid to cover up some basic design fault.
JR