[quote author="tonebucket"][quote author="usekgb"]Hell. I've seen Harman destroy JBL first hand over the last few years. While they still have some innovative products in the pro industry, their consumer product line has taken a serious dump. Also, the lower end JBL products such as the JRX and MPro are just garbage. I understand the need to produce low cost, mass market products to supply all of the Guitar Centers, but enough is enough! A big problem that JBL has had in the last several years is product support. They introduce these new low cost lines at the expense of their flagship products and can't supply parts for either one. I can't tell you how many times I've had to wait months for a simple replacement high frequency driver or re-cone kit. So, what happens when someone buys a line array and blows a couple mids or a woofer? If I'm out of stock on the parts, I have to wait. In the meantime, that box is taken out of service. Bad news. Now, when you order the parts from JBL, they are either in stock or back-ordered. If they are back-ordered, JBL can't supply a "real" date when the parts will ship. They will just give you a day that is two months out. This means that they could ship the next day, next week, or sometime further down the road. You can't even try to schedule a repair for a customer, or our rental dept for that matter. I know. Rant rant rant. Whatever. It has become a huge problem during the summer touring and concert months, and right now during the Sundance film festival. And, don't even get me started about Loud Technologies and EAW. It can take months to get parts from those jokers. I don't even recommend their enclosures any more, even though they make some amazing products. Just my 2 cents.
Cheers,
Zach[/quote]
Here in the UK people have been waiting over 6 months for repairs/ replacments and spare.
This has forced the sellers of certain products to refund their customers and lose money!!!!!!!!!!!!!!!!![/quote]
I have been left waiting months for JBL spares twice in the last year-or-so and made to look an idiot in front of clients (they don't realise what Harman are like, they think they're so big they must be good...). I now have a blanket rule that I don't work on anything to do with Harman... This costs me dearly as I have to turn away a lot of work... However, I'd rather lose the money than damage my reputation when it takes 6 months to get a part... :twisted:
Justin
edit: BTW, I have long suspected that the ridiculous parts delays are deliberate, so as to discourage non-OEM-approved service agents from working on Harman gear...