Sound Advice: Audio Test Q&A
Q: What is the AP policy regarding support for System One and other discontinued models?
A: Audio Precision products that have been discontinued for a period of at least five years are placed in a product life-cycle category called "Conditional Support". Conditional Support means that Audio Precision can no longer guarantee its ability to service or repair a product due to the unavailability of certain key components or assemblies, or depleted repair stock inventories.
Audio Precision will continue to provide hardware service for these older products on a case-by-case basis subject to the following procedure:
The customer must first contact our service department for an initial consultation, then download and run an approved Performance Check that will assist us in evaluating the condition of the instrument.
If AP can determine the most probable failure(s) from the results of the Performance Check AND determine that all necessary repair parts or assemblies are still available, the customer will be instructed to fill out a Service Request form and send the product to AP's US factory or to a specified service center. At that time, a non-refundable evaluation fee of $250 will be due, and AP will provide a non-binding estimate of total service charges. If AP cannot make a tentative diagnosis from the Performance Check results, or if it is totally non-functional, the unit can still be submitted for review subject to the non-refundable $250 evaluation fee.
Successfully repaired units will have the $250 evaluation fee credited toward the total service charges. These units will be returned according to the shipping instructions provided on the Service Request form. If AP discovers that a unit cannot be economically repaired, all service work will cease and the customer will be notified.
All repairs performed on Conditional Support products will be on a "best-effort" basis subject to the availability of key parts and assemblies. In certain situations we may propose the use of refurbished assemblies from a previously salvaged unit.
AP products under conditional support
Code:
Product Discontinued Date Conditional service begins
Sys One July 2002 July 2007
2022 October 2001 July 2007
2222 July 2002 July 2007
2300 October 2001 July 2007
2322 July 2002 July 2007
2422 October 2001 July 2007
2500 October 2001 July 2007
2522 October 2001 July 2007
http://ap.com/products/product_list.htm