They no longer respond to e-mails.
Last month, I sent an order via email with no real expectation of a response, after a couple of weeks, I sent a fax with my order and contact info. I received a return call 30 minutes later with a question about my order (a la, "that series isn't available with the alodine finish, what would you like instead.") Very friendly person on the phone. The order arrived within two weeks.
PS, the prices on their website are outdated. Every item has a higher price.
They're got a lock on the DIY enclosure market so I guess they've earned it.
[edited for clarity - sorry.]