rafafredd
Well-known member
So, I bought this PCBs to build a Serpent Audio SB4000 VCA compressor, but couldn't download the needed documentation from theblinks in their website (broken Google Drive paths).
After I've payed for the boards I wanted to have stuff made before it arrives, like designing and ordering a custom front panel and chassis, studying the schematics and buying parts, etc. But as I couldn't download the documents, I've contacted mr. Michael C. Pildis from Serpent Audio asking for the documents, like BOM, front panel CAD measures, etc, and he said he was on vacation and would send me these soon.
Well, this guy shipped my boards only after 15 days or so, and then NEVER replied to my emails again asking to send me the files or proper working links from where I could download these. He simply ignored me!
I though that maybe the boards would arrive with printed version of the documents, but no. The boards arrived today, and here I am, with no BOM, no parts I could have already ordered, no front panel or chassis drawings I could have already made, no schematics to study, no nothing!
No, I don't recommend buying from Serpent Audio. That was catastrophic customer care.
I don't know what's up with this guy.
I did nothing to deserve this treatment. I just said I couldn't download the files from the links provided, because these were BROKEN, and asked him to send me the files. I was ALWAYS polite and professional.
Can PLEASE, someone help me if you have these files on hand? Could another customer who bought the boards email me the files, PLEASE?
My email is [email protected]
Otherwise, I'm afraid these EXPENSIVE PCBs are simply of no use to me or anyone else.
After I've payed for the boards I wanted to have stuff made before it arrives, like designing and ordering a custom front panel and chassis, studying the schematics and buying parts, etc. But as I couldn't download the documents, I've contacted mr. Michael C. Pildis from Serpent Audio asking for the documents, like BOM, front panel CAD measures, etc, and he said he was on vacation and would send me these soon.
Well, this guy shipped my boards only after 15 days or so, and then NEVER replied to my emails again asking to send me the files or proper working links from where I could download these. He simply ignored me!
I though that maybe the boards would arrive with printed version of the documents, but no. The boards arrived today, and here I am, with no BOM, no parts I could have already ordered, no front panel or chassis drawings I could have already made, no schematics to study, no nothing!
No, I don't recommend buying from Serpent Audio. That was catastrophic customer care.
I don't know what's up with this guy.
I did nothing to deserve this treatment. I just said I couldn't download the files from the links provided, because these were BROKEN, and asked him to send me the files. I was ALWAYS polite and professional.
Can PLEASE, someone help me if you have these files on hand? Could another customer who bought the boards email me the files, PLEASE?
My email is [email protected]
Otherwise, I'm afraid these EXPENSIVE PCBs are simply of no use to me or anyone else.