> have the form be carbon copy pages.
CARBON PAPER ? ? ?
There's apps for that!
Modern network management is all about putting trouble-tickets in a database, which can be called-up from anywhere in the world (even the tech's dungeon) to see what's outstanding, what's being done, sort for top-ten trouble-makers (bad gear -or- bad producers), and prepare Boss Reports showing "27 hour average time to resolution", "57% increase in tickets this month", or whatever you want him to believe.
http://en.wikipedia.org/wiki/Issue_tracking_system
http://www.google.com/search?q=trouble-ticket
http://www.capterra.com/maintenance-management-software
http://www.troubleticketexpress.com/
http://www.helpdesksoftware.com/it-trouble-ticket-software.htm
http://www.troubleticketexpress.com/trouble-ticket-demo.html