WTH Newark.

[pucho812]

So I place a rather large cap order with Newark electronics as they had them all.
Anyway one line item after purchased was on back order.
No biggie except the website said it was all there.

Now they are sending me that one value piece meal. Not a problem except today I got a large padded envelope with a single capacitor in it. It’s a 2.2/50v they could have easily just waited but nope. Pucho orders 60 in total of that value. Let’s only send 27 or so. Then we will send a single one and have 31 on back order still.
I am not mad, just baffled why they would send just a single cap and back order the rest?

 

[Brian Roth]

I am an Olde Phart <g> who used to get the paper catalogs (remember those?) from places like Allied and Newark. Among others like them, they are struggling in the current time to operate efficiently. I tend to do all my shopping these days with Mouser that seems to run a tighter ship. Even then their packaging can be goofy...recently an order arrived here with 10-20 each of some 3AG fuses (restock at the studio) and ten 1 Watt resistors for a repair (and "house stock"). Box was close to the size of a shoe box!

Bri

 

[pucho812]

I am an Olde Phart <g> who used to get the paper catalogs (remember those?) from places like Allied and Newark. Among others like them, they are struggling in the current time to operate efficiently. I tend to do all my shopping these days with Mouser that seems to run a tighter ship. Even then their packaging can be goofy...recently an order arrived here with 10-20 each of some 3AG fuses (restock at the studio) and ten 1 Watt resistors for a repair (and "house stock"). Box was close to the size of a shoe box!

Bri

I usually do mouser, I get orders in 3 days like clockwork. I get the big boxes, it’s for flat rate shipping. But this was absurd. I still need like some 30 x lytics of a value I used to get locally. Ship 1 x 2.2/50v caps seems a bit absurd. Like why not just wait until you have the rest of the order.

 

[Brian Roth]

If they keep up doing that stuff, Newark may not be around any more....

Bri

 

[pucho812]

If they keep up doing that stuff, Newark may not be around any more....

Bri

I concur. What kind of shipping manager or employee would think it's a way to save money?

 

[jensenmann]

They often ship from different warehouses, hence several packages.

 

[pucho812]

They often ship from different warehouses, hence several packages.

is that because they are part of Farnell these days?

I don't mind the different shipments but why on earth would they send just one capacitor and tell me I have a little over half an order of that value left to receive.

 

[ruffrecords]

I use Farnell for most of my purchases but I also use Digikey, Mouser and TME. I think it was during Covid when there were lots of component shortages that they started partial shipping if they did not hold sufficient inventory. At that time I was grateful to receive some parts so I could carry on with a project. Farnell did not make any charge for shipping in more than one delivery so I guess they took the hit for that. But I agree, shipping just one item with the remainder on back order is rather extreme.

Cheers

Ian

 

[pucho812]

I use Farnell for most of my purchases but I also use Digikey, Mouser and TME. I think it was during Covid when there were lots of component shortages that they started partial shipping if they did not hold sufficient inventory. At that time I was grateful to receive some parts so I could carry on with a project. Farnell did not make any charge for shipping in more than one delivery so I guess they took the hit for that. But I agree, shipping just one item with the remainder on back order is rather extreme.

Cheers

Ian

partial shipping is ok with me. Just seems wasteful to send a single cap.

 

[Brian Roth]

Maybe we need to start a "sticky" for parts suppliers. In another thread, I learned about "Quest" (IIRC) that looks useful, and I'm fairly savvy about vendors. Newbies might find a resource like a sticky supplier thread useful.

Bri

 

[ruffrecords]

Maybe we need to start a "sticky" for parts suppliers. In another thread, I learned about "Quest" (IIRC) that looks useful, and I'm fairly savvy about vendors. Newbies might find a resource like a sticky supplier thread useful.

Bri

Very good idea. I am sure JR could set something up for us.

Cheers

Ian

 

[pucho812]

another big, large envelope arrived yesterday. This time it had 5, yes 5 capacitors. I am still short some 29.

Might have to eat cost and order from a different vendor like mouser.

 

[a soBer Newt]

I recently experienced something similar, and it's quite frustrating. I ordered 100 pieces of an SMT part, but they arrived on two cut tapes: 99 pieces on one and 1 on another.

 

[Ó Draighnáin]

I also had a similar problem recently with element14, which I think are part of the Farnell group? I ordered a part which was claimed to be in stock for shipping 3 - 5 day shipping and after ordering the part was clearly not in stock and shipment was like 6 months down the track. It took several phone calls to get that order cancelled. Element14 are also the most likely to send the order out in dribbles. I use Digikey and Mouser preferentially although sometimes forced to source parts elsewhere. Shipping from these companies even to the end of the earth here is pretty good.

I have had a few situations lately, for example, where I had to get one transistor for a complementary pair from mouser and the other from digikey, or where I had to source 47M resistors from one place but get 68M resistors from another supplier.

It might have been a corona thing, but I was not that long ago sent about 30 x 1W metal film resistors each individually packed in sealed plastic packaging. Next level wasteful.

It always feels somewhat disappointing opening the big box only to find a couple of tiny little packages deep inside.

 

[thelivingroom]

I am an Olde Phart <g> who used to get the paper catalogs (remember those?) from places like Allied and Newark. Among others like them, they are struggling in the current time to operate efficiently. I tend to do all my shopping these days with Mouser that seems to run a tighter ship. Even then their packaging can be goofy...recently an order arrived here with 10-20 each of some 3AG fuses (restock at the studio) and ten 1 Watt resistors for a repair (and "house stock"). Box was close to the size of a shoe box!

Bri

I was laughing when my Mouser order arrived yesterday. I needed a small amount of a few different chips and caps, and while I was at it decided to replenish some stock and tacked on 40 8-pin and 20 14-pin DIP sockets. The box was around 24”x24” because the sockets were in two long tubes. They could’ve cut them into groups of 10 and probably fit it all in an 8”x8” box. Then on big orders it sometimes takes me an hour to go through it all and get rid of all the bubble bags, staples, tape, etc. I’m happy they’re thorough, but some of it seems like a waste of labor and materials.

 

[JohnRoberts]

I concur. What kind of shipping manager or employee would think it's a way to save money?

I ASSume that many (most?) junior employees do not think about their employer's profitability (neither do some senior employees). Over the decades I have experienced multiple examples of mismanaged shipping policy/procedures.

I have experienced a handful of failures in order fulfillment from Amazon. My greatest frustration is Amazon's systemic barriers to communication with mid level fulfillment managers to provide corrective feedback. More than once I have had to sneak criticism in product reviews that they do facilitate.

JR

 

[JohnRoberts]

Maybe we need to start a "sticky" for parts suppliers. In another thread, I learned about "Quest" (IIRC) that looks useful, and I'm fairly savvy about vendors. Newbies might find a resource like a sticky supplier thread useful.

Bri

Very good idea. I am sure JR could set something up for us.

Cheers

Ian

Yes he could.... Where do we want this? In the Lab or Drawing board?

JR

 

[Brian Roth]

Yes he could.... Where do we want this? In the Lab or Drawing board?

JR

Hmmmm...flip a coin? Fits either; drawing board for builders, Lab for fixers...

Bri

 

[JohnRoberts]

I'm having some difficulty making it sticky,, but I put it in the LAB

JR

 

[Brian Roth]

I'm having some difficulty making it sticky,, but I put it in the LAB

JR

Hope you find the necessary stickum. I may have some musilage glue around here at my hacienda I can send you <g>.

Bri