Only a skilled lawyer can turn the victim into the accused and vice versa.The technician should restore the microphone to its original configuration and return it at no cost, effectively rescinding any agreement (contract) to install the part according to your instructions. This is the least onerous and least expensive remedy.
A contract arises only when the parties agree on all essential and material provisions of the transaction. Either the technician has breached the agreement by failing to follow your instructions, or, if he is confused and does not know what he is supposed to do, there is no contract. The can be no agreement, because the technician confirms he is either or both uncertain what you want or is unable to perform as instructed, demonstrating he did not agree to all essential and material provisions of the transaction. He is entitled to payment only if he performs according to your instructions. He should do nothing if he is confused or uncertain. He should not guess or take random action. Rescission is the simplest and least expensive remedy, restoring each party to where he was before transacting. You may have an action for compensatory damages if he cannot restore the microphone to its original state.
Gratuitous Sidebar - I disagree (in good humor) with Mr. @micolas -- the technician should NOT become a lawyer as he already failed both "Contracts 101," and "Paying Attention 100" - not to mention flunking "Communications 100."
Of course that is just MY take. Your mileage may vary. / James
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