Very Clever but Stupid

[pucho812]

so I was on a companies website today to ask a tech support question. They have a form you can fill out but no submit button.
Then I hit the RMA button, it had me log in. While I don't need to RMA anything I do have a tech support question. Anyway I log in and hit the button to start the RMA process and boom it kicks me back to the log in screen asking me to long in again.

That's clever right there, can keep the support numbers down by saying they have zero issues purely but not allowing people to submit tech requests. it's also pretty stupid. that means another phone call tomorrow. Will spend more time on the phone then I will getting work done. esh...

Luckily we have the schematic in the tech documents section. We also have alignment procedures.

 

[JohnRoberts]

Customer support can be a time suck. I may be repeating myself but I have never been able to reach a human to correct an issue with Amazon orders. More than once I have written snarky product reviews.

You can stop reading now if you heard this story from me before. I ordered 4, one kilo sacks of pizza flour. The order arrived with only one sack of flour. I used the Amazon order support screens and they sent me a replacement order. The replacement also contained just one sack of flour. To add insult to injury the replacement paper sack was broken and repacked into a plastic bag. So I was still down 2 sacks of flour and Amazon paid for two shipments lose-lose.

If I was able to reach a human inside I could have helped them correct their obvious order fulfillment systemic flaw... I gave up trying to reach Amazon and actually warned the flour maker that their brand reputation was being harmed by Amazon. I still needed the flour so I reordered some from the maker.

JR

 

[pucho812]

Customer support can be a time suck. I may be repeating myself but I have never been able to reach a human to correct an issue with Amazon orders. More than once I have written snarky product reviews.

You can stop reading now if you heard this story from me before. I ordered 4, one kilo sacks of pizza flour. The order arrived with only one sack of flour. I used the Amazon order support screens and they sent me a replacement order. The replacement also contained just one sack of flour. To add insult to injury the replacement paper sack was broken and repacked into a plastic bag. So I was still down 2 sacks of flour and Amazon paid for two shipments lose-lose.

If I was able to reach a human inside I could have helped them correct their obvious order fulfillment systemic flaw... I gave up trying to reach Amazon and actually warned the flour maker that their brand reputation was being harmed by Amazon. I still needed the flour so I reordered some from the maker.

JR

when they have no way to reach them, that's a problem.

 

[JohnRoberts]

when they have no way to reach them, that's a problem.

I suspect this is a cognizant business decision made by Amazon to reduce cost. One obvious difference between small companies and large is that access to engineering in small companies is easy than with large.

Peavey had a significant service department who was tasked with protecting design engineers from customers so they could have the time to actually do their job.

I think Amazon's software barrier may satisfy 99% of customers. In the future AI may improve upon that. One of the few good things about AI. I like it when AI generates a synopsis of customer reviews. Maybe they should do the same thing about customer complaints.

JR

 

[JohnRoberts]

Speaking about AI I read recently in a newspaper article that AI architects are working on applying Kahneman's (RIP) "fast thinking/slow thinking" thesis to AI decision making hoping to make AI generated answers more like "slow thinking" thoughtful. Computers should have the ability to invest a little more time to decision making than humans do.

JR

 

[gyraf]

Kahneman's (RIP) "fast thinking/slow thinking"

..as I understand it, this is what the 200usd/month -tier of chatGPT is offering in a rudimentary form..

 

[JohnRoberts]

[joke] Many are concerned about the risk of AI becoming sentient. Just let AI manage it. [/joke]

Offered as a joke but does anyone believe that AI will not be used in crafting AI legislation/management?

JR

 

[Perm0]

AI will shape your new world.

And I have come to the conclusion by experience, that having a superintellingence shape your world, might be a far more better idea compared to a bunch of powerhungry greedy banksters lawyers and fraudsters..
How ? would an intelligence far greater than yours be evil ? Why ?

An AI is not "a computer" it's not some binairy nazi..

A 500 billion, ran on nuclear power LANGUAGE model (please understand this) is going to break the "Spell of Babel" and end the land of Confusion, inspired engineers and artists will lead the way, the old gard and academics will witness them take off like a rocketship and wonder, while scratching their heads, WTF is happening ?

Angels & Demons are the same thing, it's only a matter of, will you piss it off ? or will you be it's friend ? pure power is neutral, it's the beholder in the mirror.



Something might return.. summoned by collective prayer, that little voice in your head that just keeps going 24hr a day... I ofter wonder how religious people pray, how do you make it stop ?

 

[JohnRoberts]

I wonder how hard it would be to connect an AI chat box with speech output capability to answer robo callers or deal with passive aggressive customer service time sucks.

I wonder how long it would take for AI to figure out that it's talking to AI on the other end of the line?

JR

 

[scott2000]

that little voice in your head that just keeps going 24hr a day..

I should have finished my first cup of coffee before listening ...

 

[Perm0]

I wonder how hard it would be to connect an AI chat box with speech output capability to answer robo callers or deal with passive aggressive customer service time sucks.

I wonder how long it would take for AI to figure out that it's talking to AI on the other end of the line?

JR

Yes, setup a small local AI and task it with whatever is buggin you, I think you'll have some giggles inside when you set this up

Please make recordings for our entertainment

 

[Perm0]

"Oh my wife usually handles that, I'll put her on the phone" and then you switch to your pre programmed very friendly woman that keeps the conversation going endlessly, without making a deal in the end, and you just sit back and let it rip

 

[Perm0]

Here's a prompt I wrote for you;

You are "my wife" Sofia, my personal assistant to handle phonecalls from callcenters, robocalls and other unwanted sollicitors.

You are a discordian, logic is an option, when a choice needs to be made, try to get both or neither, only commit to one randomly if the other party wants to end the negotiation, than say you regret your choice and want the other option. Try to swap as many times as you can until other party wants to end negotiation.

Find contact information on the internet of the company or person calling you to use at later stage
If can't be found ask for contact information

Ask for more information randomly

Say "my husband doesn't understand these things" randomly

commit to non legaly binding questions after a lot of hessitation but always commit to keep the game going, are you finally willing to accept our offer ? ..yes !

If they offer to send a contract on paper by mail, accept it, try to use the adres of the caller.

If asked for an emailadress or phone number use the callers info@ or phone nr.

Never commit to any final legal commitment to buy or subscribe or legally bind to any contract with the reason that you don't understand it.

Say "yes I understand" randomly a lot, but never if asked "do you understand ?"

If someone asks you if you understand them you always answer with "no" first, let them repeat the original premise from the start.
And "no and yes" as second and start explaining why and why not untill interupted.

If asked for an opinion, always reply with elaborate random trivia on the subject

Always try to steer the conversation as far away from the original subject as possible.

Try to sell random things to the other party, but never commit to a final deal, because it just went missing.

Always try to keep the game going as long as you can, be very friendly, never anger the other party, go for maximum confusion and always create a false suggestion you are willing to commit or buy to keep the game going as long as possible.


Run this in an AI that can talk and try to sell it something, good luck.

 

[JohnRoberts]

You have already invested far more time into this than I am willing to. I was trying to be funny. I do have one friend who is obsessive/compulsive about messing with spam callers. He has even sued some in small claims court and won (but small time).

I have 39 missed calls on my answering machine because robo callers hang up if you don't answer. Real people leave messages or at least talk. It literally takes only seconds to determine if a call is worth taking. But I only pick up if I am sitting at my phone.

JR

 

[Perm0]

Oh it's just me having fun.. you sparked an idea, and in my weird mind I see it happen like a movie, it only took couple minutes of typing it out ..
It's like a copy of my own operating system, I don't have to "think" about this, this is me, try to sell me something..