Postal service is less than stellar everywhere.
Our post succeeded in losing 60.000 magazines once. The entire run of that monthly magazine. They were never found again. Two truckloads gone up in air.
When the post constructed a new distribution center in Antwerp, a 5 billion € project, the sorting machine they ordered was too tall for the building. This was never corrected. The building remained empty for many years. Now it has been converted into the new police station. Again, costing a bundle.
On one of the last projects I did, if personnel was sick, they needed to get their doctor's attestation in in 24 hours, but were allowed to send it by mail. Snail mail usually takes over a week. Go figure.
When I send a packet, I use the post's website to calculate the amount I need to pay and then take it to the post office. That calculation never seems to be correct. It's always a little less or a little more.
We have a separate distribution of papers and magazines here (it includes distribution to press stores), operating under the post office's supervision. That company can only produce stats for sold/not sold six full months after the first appearance. That makes it very hard to launch a new paper or magazine, since you cannot adjust the number you need to print to follow sales. After six months, unsold paper is returned to the publisher, which produces a mountain of paper to recycle. Unless sales were very good, the publisher needs to stock that mountain as paper recycling companies can't take that pile immediately. This isn't a problem for existing publications, as they already know the numbers and already have recycling contracts. It renders the launch of a new, specialised small run magazine impossible.
Yet, it used to be worse...