Mouser Credit Card billing verification

[JohnRoberts]

I don't get this. Mouser electronically applies to the credit card company for the funds for the order, giving the address given them by the customer. The credit card co does the address checking not Mouser. If credit card co says it is OK then Mouser get paid. Credit card co takes the risk not Mouser.

Cheers

ian

yes, but the credit card servicer does not always bless the transaction as "safe to ship".  As I mentioned sometimes this is because of operating across national borders with incomplete customer personal data. The OP mentioned one contact in country and another in Germany.  I do not know if Mouser is processing their italian card transactions with a servicer located in Italy.  I would hope such transactions would be harmonized across the EU but common currency does not mean common everything. 

Years ago, I had one credit card transaction flagged as suspicious (to Australia). I had already shipped the drum tuner before I noticed the warning.  I never saw my money, or that tuner again.  I have completed numerous good transactions with australian customers  since then,  but I have been more careful to double check approval of transactions for flags.

JR

 

[PRR]

> The shipping address is not the one of the CC (it's near, but not exactly the same).

Then call your CC company and ask them to add the other address. This is routine. I had my work address added on my CC because delivery was much more reliable there than at home.

I don't know if that is Mouser's problem. But it could reduce future hassle.

 

[mudseason]

> The shipping address is not the one of the CC (it's near, but not exactly the same).

Then call your CC company and ask them to add the other address. This is routine. I had my work address added on my CC because delivery was much more reliable there than at home.

I don't know if that is Mouser's problem. But it could reduce future hassle.

I expect the two addresses are know to my CC co.
But again, if it was not clear enough, I've bought hundreds of items all over the word. Go figure how many issues I had.
None! Uhm I'm wrong, I had one. The one with Mouser.

I hope some EU Mouser buyer could chime in and leave his feedback to understand if this is the same procedure applied also in his case.

In the meanwhile I'll wait for:
- their feedback about my bank transfer
- the shipping
- dropping of the reservation they did on my CC (they told me that they did it), well the same CC  they had troubles* with...
nah...

I'll update with future development.

And yes, they have the best site and the most complete catalogue. They got my money because of this. Anyway I hope to never ever met a so called Mouser Customer Representative

Edit: *actually they never said they had troubles with my CC, they are stating this is the standard procedure for new customers.

 

[JohnRoberts]

> The shipping address is not the one of the CC (it's near, but not exactly the same).

Then call your CC company and ask them to add the other address. This is routine. I had my work address added on my CC because delivery was much more reliable there than at home.

Deliveries made without signature to empty houses have been known to walk.  I recall one missing delivery that showed up the following spring when the snow in the customer's back yard melted and revealed where the UPS driver threw it over the fence to be more secure.  :

Alternately one of the oldest scams in the book is to use stolen credit card numbers for purchases with deliveries made to 3rd party addresses with no accountability.

When I worked at Peavey we were not allowed to get deliveries at work because of the number of employees and how busy the receiving department already was. 

I don't know if that is Mouser's problem. But it could reduce future hassle.

Good luck....  It's not you, it's them.

JR

 

[ruffrecords]

The shipping address is not the one of the CC (it's near, but not exactly the same).

That is almost certainly the problem. I may be easy to do within your own country but cross border it is bound to raise flags.

Cheers

Ian

 

[mudseason]

That is almost certainly the problem. I may be easy to do within your own country but cross border it is bound to raise flags.

Cheers

Ian

Sorry I don't get it.
First of all because I never had any issue in many years with my CC and I always ship to my second address.
The day after I bought from Farnell and today I received the goods (btw, those 4.7microF film cap weighting half a zippo are pure porn)
Then, were they  able to reserve the amount? yes! they did it and confirmed it.  So what's the problem?
They also got the security code.
What would have they concluded  from a copy of my ID?
Ironically on my ID the reported address is the same I left for the shipment which is not the one on the CC and what if it was vice-versa?
In addition do they ever mentioned any issue with my CC or my address? No, they did not.  They always stated "this is the standard procedure".

All in all at this point I'm just interested in:
- receiving what I have bought
- understanding if their claim (standard procedure) is something any other new EU customer ever experienced before.

I have to thank everybody (you too) as you've helped me a lot listening to my moaning and offering your pow.

 

[Script]

That is almost certainly the problem. I may be easy to do within your own country but cross border it is bound to raise flags.

Sorry I don't get it.
[...]
Ironically on my ID the reported address is the same I left for the shipment which is not the one on the CC and what if it was vice-versa?

Vice versa should work better (does in my case). Always use billing address as known by CC company. Then shipping address can be whatever you say it is.

Also, not all credit cards are the same. Some issue 'standard' versus 'premium' etc cards with differing conditions. How about calling your bank to ask what they think about all this. Shouldn't be too much of a hassle.

 

[ruffrecords]

All in all at this point I'm just interested in:
- receiving what I have bought
- understanding if their claim (standard procedure) is something any other new EU customer ever experienced before.

I have purchased lots of stuff from Mouser (ordered from UK) and never had a problem.

Cheers

Ian

 

[metalb00b00]

Hi,
I just completed a very long list of components on Mouser, it took a lot of time to sort everything out.
Check, double check and then I press the check out button.
I fill all the needed CC field data and I get the confirmation mail.
So far so good.
Then, a day later I receive from them a mail saying:
"Because you're a new customer, we shall verify your CC data, please send us a copy of your ID".

I have to confess I was really upset by this request. First time in many years and hundreds of items bought on the web.

Well, have all of you, Mouser's clients, sent them a copy of your ID?
Really?

Looking forward to hear from you if it's only me thinking this is a boomer.
For example Farnell doesn't ask for this.
I won't send them that, I would rather pay via bank transfer.

Edit:
we're talking about less than 400 euro, not thousands!

it happened to me not long ago.
i closed my old CC account to switch to a better CC offer (no limit, and free yearly basic charge) from another bank.
updated my Mouser account with the new CC info, and made a purchase.
my order wasn't processed for 2 days.
e-mailed Mouser CS, and they said they can't process my CC, but won't tell me the reason why.
at the same time, I also ordered parts from Digi-Key using the same CC, and it went smoothly.
e-mailed CS again to tell them nothing's wrong with my CC, they insist that I pay with a bank transfer instead.

 

[mudseason]

updtate.
I eventually payed with bank transfer. After a couple of days they shipped (had some trouble with Fedex but this is not Mouser's fault).
What's Mouser fault is that I've found (after the first hundreds soldered parts) that they miss to ship me one of the six 47 uF capacitors.
I'm still far from completing my build and I hope that would be the only missing part.

Now do you see me doing a new bank transfer, paying 1 euro for it, 30 euro for the shipment of a 0.5euro capacitor they forgot?
I bet they won't admit they missed that part.
meh.

 

[JohnRoberts]

updtate.
I eventually payed with bank transfer. After a couple of days they shipped (had some trouble with Fedex but this is not Mouser's fault).
What's Mouser fault is that I've found (after the first hundreds soldered parts) that they miss to ship me one of the six 47 uF capacitors.
I'm still far from completing my build and I hope that would be the only missing part.

Now do you see me doing a new bank transfer, paying 1 euro for it, 30 euro for the shipment of a 0.5euro capacitor they forgot?
I bet they won't admit they missed that part.
meh.

did you try telling them that they shorted you one part?  They might surprise you.

Shipping cost on small orders is a PIA, I have a couple bad tact(ile) switches in my coffee roaster that were balky forcing me to press multiple time and harder . In the short term I removed the switches, soaked them in isopropyl alcohol and dried them out. The roaster is working fine again, but i do not trust the switches. For all of $0.24 in small quantity I can buy 10 for $2.40 but shipping will be several times that, so they are sitting in my shopping cart, hoping I can think of something else to buy to defray the shipping cost.

I could order your missing cap but then I still have to ship it to you somehow. 

JR

 

[mudseason]

did you try telling them that they shorted you one part?  They might surprise you.

Not yet.
The reason is that I still have to solder hundreds of resistors (I'm building a DR MQ5 and I have now to do the switches PIA work).
What if there's other part missing?
OR
What if I did some mistake (like overheating a regulator or a capacitor) and I need to order a new one?
In principle I would like to come to a point where I can test the unit and make a list of the parts that I still need.
Even if it is their mistake I would avoid to split this into two orders, if possible.

Unfortunately I fear I will not be able to test without that  f***ing capacitor. I need to check where in the circuit it is placed.
tnk!

 

[JohnRoberts]

If they shorted you a part, they need to make it right... Maybe count the rest of your order before you report the shortage.

If they jerk you around and you need to buy more parts there are other vendors.  You are the customer and customers are always right.  ;D

JR

 

[Script]

Mouser shorted me a part some time ago. I made a photograph of the still closed package and sent it to them. Within two days I had the missing part delivered.

 

[Timjag]

Yeah, I don't use mouser unless I have to,  I don't like the amount they charge for shipping, and they always seem to run out of a part which I then have to wait another two weeks for.

I'm lucky enough to live near radio supplies in London they ship fast and all the components are wrapped in their own little paper bags like they were when I was a kid!

They ship to the EU no problem and they're very fast. Not quite as much stock as mouser but not far off

https://uk.rs-online.com/mobile/

I'll wager that's why Ian is telling you to tell.

 

[bruno2000]

I have had nothing but the best customer service from Mouser.  I was shorted 2 transistors out of 100 on one order, and when I called them, they immediately worked to make it right.  I told them that I place an order about once a month, and that they could just include the missing parts in a later order, but they insisted on shipping out the missing parts the next day at their expense.
You should give them a call. 
Best,
Bruno2000

 

[emrr]

I get the feeling Mouser in the US is a very different experience. 

 

[[silent:arts]]

I get the feeling Mouser in the US is a very different experience.

I don't have any bad experience with Mouser, ordering from and to Germany.
Like with DigiKey, no shipping costs if you order is over EUR 75 (don't know exactly, I'm always over this).
Very fast delivery (Ordered on Sunday evening, received Tuesday morning!).
For payment I use my VISA card, no problems or delays with this either.

 

[mudseason]

I don't have any bad experience with Mouser, ordering from and to Germany.
Like with DigiKey, no shipping costs if you order is over EUR 75 (don't know exactly, I'm always over this).
Very fast delivery (Ordered on Sunday evening, received Tuesday morning!).
For payment I use my VISA card, no problems or delays with this either.

Ok, about billing verification you're probably an old customer, for me it was the first buy and I found their procedure to ask a copy of my ID (only option I had to pay using my CC) the worst ever experienced as I felt like a not trustable person. As a result I will avoid buying from them as long as possible.

Said that I think that:
1) their site is really well organized (one of the best)
2) they had everything I was looking for (hundred of different items), but for 3 items
3) the shipment (after I did the bank transfer for 300 euro) was fast (had problems with Fedex but is not their fault)
4) I cannot complaint for the capacitor yet, I still have to ask them.

In fact I updated my original post to say that the shipment eventually was fast.

Regarding the missing capacitor I always wondered how was possible that out of my several builds (8 pre amps, 4 compressors, 4 equalizers, several discrete Op-amps) I never encountered a single missing part... now it's sort of back to reality, I've been too lucky.

 

[metalb00b00]

I get the feeling Mouser in the US is a very different experience.

I live halfway across the globe, and they send the parts directly from their warehouse in the US.
It's been a year since I placed my last order, so I don't remember which state it was. Sorry.

So far the only disappointing experience I had with Mouser was the one I mentioned a few posts before.