39 day? Man, that's nothing.
When I ordered stuff with Igor, it always took some time to arrive. I do not exactly remember how long, but stuff arrived when I had totally forgotten about it already (first time six weeks or so). Anyway, no problem for me, cos there are more important things in life than waiting for a parcel to arrive...
You've ever been to Israel? Then you'd know that Israeli postal service really sucks big time!! You know, I can imagine easily: they put your package together with other stuff in some back corner, someone else comes along and drops other stuff on top of it, then a third guy asks what all that stuff in that corner is and everybody goes: "Bah, what do you want? Mind your own business!" Then they all go out for lunch, have a good-tasting sabich or masabacha, and by the time they come back everybody has forgotten about
everything. After six weeks a guy finds your parcel, informing the others about it and everybody goes: "Bah, what do you want? Why would you keep it for six weeks back there? Idiot! Why don't you put it in the back of the truck to the airport. Will ya? Genius!"
Honestly, Israel post is good for selling stamps and exchanging money at the counter, but even that can feel like it takes half a century to process
In general, institutional service in Israel is not so good, no doubt, but somehow more "down-to-earth" and "real" than some of the US service I experienced, where people would come up with full-blast luring over-the-top ******** stories just to make themselves and the company "look good", you know what I'm sayin'?
So, don't worry too much. Just be patient and give it a little more time. However, if your parcel really did not get sent out, I'm pretty confident that (after appropriate time has elapsed) Igor will take care of it somehow. He always has, as far as I can tell from this thread.